FAQ

REPLACEMENTS & RETURNS

Ambroshia’s policy is exclusively dedicated to providing product replacements for items that arrive damaged, defective, or are incorrect.

Due to the artisanal small-batch nature of our offerings, we do not currently offer monetary refunds, exchanges, or store credit.

Yes.

Products not purchased directly from ambroshia.com, items requested for replacement for reasons other than damage or incorrect shipment, and any orders returned due to an undeliverable address provided at checkout are not eligible for replacement.

Please note: orders returned because of an incorrect or undeliverable address are not covered by Ambroshia's shipping insurance, so be sure to carefully enter your address at checkout.

An item qualifies for a replacement if it arrives damaged, defective, or if you receive an item that doesn’t match your original order.

Our policy addresses products that arrive damaged, defective, or incorrect. Items can’t be replaced due to a change of mind.

Products that have been used, even minimally, aren’t eligible for replacement. We don’t require returning any damaged, defective, or incorrect items. However, please ensure you initiate a replacement request before using any product you’ve received.

If you receive an order as a gift and don’t know the order number, please reach out to us at connect@ambroshia.com for assistance with a replacement that meets our eligibility requirements.

To request a replacement, please email our dedicated customer support team at connect@ambroshia.com.

Your replacement request email must include your order number and clear, non-blurry, detailed photos of all sides, top, and bottom of the product packaging; all sides, top, bottom, and interior of the shipping & packaging materials; and detailed photos of all damaged areas or areas illustrating the incorrect product sent, if applicable.

All replacement requests must be initiated within 7 days of the “delivered” status reflected on the postal tracking updates. Tracking updates can be found under the email connected to the order in which the replacement is requested and also in your customer account at ambroshia.com.

You aren’t required to return any damaged, defective, or incorrect products to us. However, please initiate a replacement request prior to using any product you’ve received.

Ambroshia will cover the shipping costs for both domestic and international orders for eligible replacements. However, for international replacements, the customer is responsible for any applicable duties, taxes, or other import fees incurred for the replacement shipment.

No, there are no restocking fees or other charges incurred for eligible replacements. For international replacements, however, the customer is responsible for any applicable duties, taxes, or other import fees.

Upon receipt of your email with the necessary documentation, the internal processing of your claim can take up to 7 days, and potentially longer in some cases, based on our interactions with the insurance claim.

Once your claim is processed and approved, your replacement item(s) will ship as soon as a new small batch of the requested product is finished and ready. If your replacement order includes multiple products, the order will ship when the last small batch is complete.

Due to the artisanal nature and the significant time and care involved in creating each small batch, Ambroshia can’t guarantee a specific creation time, transit time, or provide an estimated delivery window for replacement items.

However, you’ll receive updated tracking information for your replacement items as soon as they’re dispatched for transit, sent to the email address associated with the order for the items being replaced.


If items are returned due to an undeliverable address by incorrect customer input, they aren’t covered by shipping insurance and aren’t eligible for replacement. Please ensure your address is correct before placing your order, as we aren’t responsible for replacing items returned to us because of an undeliverable address.

However, please still reach out to us in this case at connect@ambroshia.com so we can discuss the best solution in your specific case.

If you need to change your shipping address, please email connect@ambroshia.com within 24 hours of placing your order. While we can usually help if notified promptly, we can’t guarantee changes if your order has already been processed or shipped in that time—but we’ll do our best to assist.

First, contact the shipping carrier directly to inquire about the package’s status; they can often provide further details or initiate an internal search for the fastest resolution.

Should the carrier be unable to resolve the issue, please contact us at connect@ambroshia.com.

We’ll then assess the situation. Please note, carriers often don’t hold tracking information longer than 60 days, and we may not be able to assist with a replacement after this time period.

All Ambroshia purchases include complimentary shipping insurance, with exceptions. Lost and damaged items are automatically insured. Please refer to our shipping policy or shipping FAQ section for detailed instructions on filing a claim.

Once your package reaches customs, it can be held for inspection for a few weeks, though this isn’t often. The time your order spends in customs is separate from the transit time estimate. Ambroshia isn’t responsible for any customs delays, which may extend your total delivery time.

For international orders that are deemed lost by the carrier or refused by customs, we’ll issue a replacement for the products that were purchased.

For all replacement requests or other related inquiries, our dedicated customer support team is available at connect@ambroshia.com. We will be happy to assist you.

Should your specific situation not be explicitly addressed within these guidelines, please contact our customer support team at connect@ambroshia.com. They will be happy to assist you.