FAQ

AMBROSHIA ORDERS

The estimated delivery time of your order is listed on the shipping option you choose at checkout. Your full order will arrive together.

Presale items ship around the date clearly listed below the product title. The rest of your order ships promptly (no delay caused by the pre-sale items). We cover shipping for the pre-sale portion when it ships.

Sometimes but not always. We prepare for spikes for major holidays, promotions, and peak seasons but occasionally they extend both production and shipping due to high volume. It's best to order early during these times to avoid delays.

Yes—worldwide via USPS and UPS (transit estimates vary by destination and appear at checkout).

If shipping options show after entering your address, we ship to your country (check the currency selector menu to confirm).

We also ship to PO Boxes and APO/FPO/DPO military addresses. Use this format for military:

  • Name: Full name (rank optional)
  • Address: PSC/UNIT and BOX number (e.g., PSC 123 BOX 4567)
  • City: APO, FPO, or DPO only (no actual city name)
  • State: AA, AE, or AP
  • Zip: Appropriate 5-digit code
  • Country: United States

Shipping is calculated at checkout based on package weight, size, and destination—enter your address to see options and pricing.

We have a special partnership for lower prices in which we pass on to you.

Free USPS Priority Domestic Shipping on all U.S. orders of $50+.

We don't offer free international shipping currently, but we're exploring options.

Our small-batch handcrafting process is already as efficient as possible without compromising the extreme intention we put into the quality of each bottle. We do not offer even faster production.

Yes—tracking number provided in up to 2 places (depending on checkout method):

  • Guest checkout: Emailed once order enters transit.
  • Account checkout: Emailed + viewable in your account order history/dashboard anytime.

Email connect@ambroshia.com within 24 hours of placing your order—we'll help if possible.

Changes can't be guaranteed once the order has shipped. Please double-check before submitting.

Contact the shipping carrier directly first—they usually resolve issues fastest and can provide the latest details.

For international orders only: Customs may hold packages and sometimes request additional information from you (or from us—we respond quickly when contacted). Check with the carrier to see if they need anything from you to help move it along.

If the carrier doesn’t provide updates or resolution within 7 days of your first contact, email us at connect@ambroshia.com. Include:Your order number + screenshots and/or details of your communication with the carrier. We'll do our best help.

Contact connect@ambroshia.com within 7 days of delivery. Include:

  1. Order number
  2. Clear photos of:All sides/top/bottom of packagingInterior/exterior shipping materialsAll visible damage or incorrect items

We replace eligible items (damaged/defective/incorrect) via shipping insurance—no returns required. Used items are ineligible—inspect upon arrival.

Gifts follow the same rules (mention it's a gift if no order number).

Processing claims takes up to 7 days before reshipping although we aim for faster (subject to product availability).

We focus exclusively on replacements for items that arrive damaged, defective, or incorrect. All sales final.