FAQ

SHIPPING & DELIVERY


Production Time + Transit Time = Delivery Time

Your total delivery time is made up of two distinct parts:

Production time, listed at the top of each product page, which reflects how long it takes to handcraft your order before shipment

Transit time, which is the estimated time shown beside each shipping method option at checkout and reflects the estimated speed of the carrier after the order leaves our facility.

*All timeframes are estimated and not guaranteed, but we make every effort to keep both production times and carrier transit estimates as accurate and current as possible.

Our small batches are already crafted as efficiently as possible without compromising quality. Therefore, we do not offer expedited production at this time.

Yes. During major holidays, promotions, or peak seasons, both production and shipping times may be extended due to volume. We encourage ordering early during these times to avoid delays.

Yes. All items in your order will be shipped together in one package as soon as the last included product is produced. If you prefer items to ship separately, you must place them as separate orders.


Shipping is calculated automatically at checkout based on the weight, size, and destination of your package. Enter your delivery address at checkout to see all available options and pricing before finalizing your order.

Yes. We offer free USPS Priority Domestic Shipping on all U.S. orders of $250 or more.

We do not currently offer free international shipping but we are constantly looking into extended accessibility options for our International customers. Thank you for your support.

Yes. We currently ship to many countries worldwide using USPS and UPS. Transit estimates vary by destination and are shown at checkout.

If shipping options appear after you enter your shipping address during checkout, that means we currently ship to your country.

You can also visit the currency selector in the website menu to view pricing in your country’s currency and confirm your region is supported.

Yes. We ship to PO Boxes and are honored to serve military customers by gladly shipping to APO, FPO, and DPO addresses. To ensure prompt and accurate delivery, please enter your military address using the following format:

Name: Enter the recipient’s full name (rank is optional)

Address: Include the PSC/UNIT and BOX number (e.g., PSC 123 BOX 4567 or UNIT 8900 BOX 1234)

City: Enter APO, FPO, or DPO — do not enter the actual city name

State: Select Armed Forces Americas (AA), Armed Forces Europe (AE), or Armed Forces Pacific (AP)

Zip Code: Enter the appropriate 5-digit ZIP code

Country: Choose United States

Following this format ensures smooth and timely delivery. If you have additional questions, please contact us at connect@ambroshia.com—our team is happy to assist.

Yes. Your tracking number can be found in up to 2 places depending on your chosen checkout method.

Guest Checkout

If you checked out as a guest, you will receive your tracking number by email once your order moves into transit status and leaves our facility. Please note: as a guest, you will not be able to access tracking information through an online account—everything will be sent directly to your email.

Account Checkout

If you were signed in when placing your order, you’ll receive your tracking number by email and can also sign in anytime to view your order history and tracking details in your account profile dashboard.


If you believe you entered an incorrect address at checkout, please email connect@ambroshia.com within 24 hours of placing your order. While we will always do our best to assist, we cannot guarantee changes once your order is in process.

Once your order has shipped, Ambroshia is not responsible for any losses resulting from an incorrect shipping address provided at checkout.

Please double-check your address carefully before submitting your order. Packages returned to us due to address errors will not be eligible for complimentary replacement under our shipping insurance coverage. Claims for lost, delayed, or misdelivered packages caused by an incorrect address are excluded from protection.

All Ambroshia orders are automatically covered by complimentary shipping insurance, underwritten by Shipsurance, but claims must be filed through Ambroshia, not directly by the customer. For exclusions and details on how to initiate a claim, please refer to our full shipping policy.

If your tracking shows a delay or the package appears lost, please first contact the shipping carrier—this is often the fastest route to resolution.

If the carrier is unable to assist, contact us at connect@ambroshia.com within 110 days of your order’s dispatch from our facility (the same date your order moves into transit status and you receive tracking). Please include:

Your order number

Screenshots or written communication between you and the carrier

This documentation is required for us to initiate an insurance claim on your behalf.

All Ambroshia orders are protected by complimentary shipping insurance, which must be filed through Ambroshia. For full claim instructions, exclusions, and eligibility requirements, please refer to our shipping policy.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at connect@ambroshia.com and include:

  1. Your order number
  2. Clear, non-blurry photos of:
  • All sides, top, and bottom of the product packaging
  • The interior and exterior of the shipping materials
  • All visible damage to product packaging or product or incorrect items

These photos help us assess the issue and initiate a replacement through your automatically including shipping insurance if appropriate. Please note: all shipping insurance claims must be filed by Ambroshia on your behalf, not by the customer.

Please refer to the Returns & Replacements FAQ section for more information and feel free to contact us at connect@ambroshia.com or through our Connect Page at anytime.